FAQs

FAQs

How long will it take for my order to ship? When will I receive it?
Orders typically ship within 1-2 business days, depending on the product. In some cases, items may ship the same day. Most products are delivered within 4-7 days, but occasionally shipping times may be longer due to unforeseen delays. If the estimated delivery time exceeds the average, it will be noted on the product page. At Ocean Bound Outfitters, we are proud to provide the fastest processing and shipping times in the industry, supported by responsive customer service.

Which payment methods do you accept?
We accept the following payment options:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For more details, please visit our 30-Day Return Policy linked at the bottom of the page.

What is your cancellation policy?
Orders can be canceled for a full refund before they are shipped. If you need to cancel, please notify us immediately at support@oceanboundoutfitters.com. Once the order has shipped, it will fall under our 30-Day Return Policy.

What if my product is damaged?
Please inspect the packaging of your item(s) upon delivery. If you notice damage to the package or item, note it when signing for delivery. If you cannot inspect the item immediately but suspect damage, write "suspect damage" on the delivery receipt. If your product is damaged, email photos to support@oceanboundoutfitters.com, and we will process a replacement or compensation promptly.

How do I place an order?
To place an order online:

1. Click “Add to Cart” on your selected product.
2. Proceed to checkout, enter your shipping and billing information, and complete your purchase.

To order by phone, call us at 888.459.5453. You’ll receive an order confirmation immediately, and we’ll begin processing your order right away.

How do I know when my order will ship?
Once your order is placed, you’ll receive an email confirming your payment and shipping details. When your order ships, we’ll send a tracking number. If an item is out of stock, we’ll notify you within one business day via email or phone.

Will I receive an email confirmation of my order?
Yes, an order confirmation will be sent to the email address you provide at checkout. We recommend saving or printing this confirmation for your records. Please ensure your email address is entered correctly to avoid any communication issues.

Do you charge sales tax?
Ocean Bound Outfitters is based in New York, so sales tax is only charged for orders shipping within New York. Shopping with us can save you hundreds compared to other retailers.

Can I change my order?
Yes, you can modify your order at no cost before it has shipped. Email us at support@oceanboundoutfitters.com with your request. If there is a price difference, we’ll adjust your payment accordingly. For immediate assistance, you can also call us at (888) 459-5453.